Honours 2nd year examination 2022 Held 2023/24 Department: Finance and Banking Subject: Business Communication & report writing. Code : 222413

 A-Part (Brief question answers)

1. What is communication?

Ans. The process of exchanging information between the sender and the receiver is called communication.

2. What is feedback?

Ans. Feedback is the return message or response from the receiver to the sender.

3. What is two-way communication?

Ans. When a communication channel pushes the flow of information in two directions, back and forward, it is called two-way communication

4. What is voice mail?

Ans. Voice mail is similar to e-mail with slight difference. Here oral message is send to the receives for this it requires computer, voice recorder, telephone connection for transmitting & storing that oral message.

5. Define mass Communication.

Ans. Communication process which transmit message to huge people at a time, it is called mass communication.

6. What is market report?

Ans. The report which reveal the demand of a product, consumers attitude and the trend of other key factors of the market is known as market report.

7. What is Gestures?

Ans. Gesture is also a body movement, but it is a deliberate body movement to convey a specific message.

8. What is Agenda?

Ans. List of subject-matters to be discussed in a meeting is called agenda.

9. What do you mean by Resume?

Ans. A resume is a structured, written summary of a person’s education, employment background, and job qualifications.

10. What is communication model?

Ans. When the elements of the communication process are portrayed through curves, arrows or other means, it is called communication model

11. Define internal communication.

Ans. The communication among the members of the same organization is called internal communication.

12. What is the meaning of ISD?

Ans. Information system division.

13. What is communication process?

Ans. Communication process states the steps between sender and a receiver that result in the transfer of a message through any medium and understanding the meaning of the message and response made in terms of feedback.

14. What is decoding?

Ans. Decoding is the process through which receiver provides meaning to the message sent by the sender.

15. Define communication model.

Ans: When the elements of the communication process are portrayed through curves, arrows or other means, it is called communication model.

16. What is one-way communication?

Ans: It is one-way flow of way flow of information. that is when information flows in one direction it is called one way communication.

17. What is silent communication? 

Ans. When a message is conveyed through silence, it is called silent Communication.

18. What is upward communication?

Ans. Incase of upward communication flow of information goes to higher authority from subordinates.

19. Define formal communication.

Ans. Communication by using the formal official channel can be termed as formal communication.

20. What is letter?

Ans: A letter is a message that is written down or printed on paper and usally put in on envelope and sent to somebody.

21. What is business letter? 

Ans. The letter which contains commercial information and is written among business people is called business letter or commercial letter.

22. What is inquiry letter?

Ans. When a buyer sends a letter to a producer or seller of a product or service to know about any product or service in details such letter is termed as inquiry letter.

23.What is resume?

Ans: A resume is a structured, written summary of a person’s education, employment background and job qualifications.

24.What is meeting?

Ans. Meeting means gathering of two or more people to take a decision on particular matter by sharing their views.

25.What is agenda?

Ans. List of subject-matters to be discussed in a meeting is called agenda.

26.What is a resolution?

Ans. A motion becomes a resolution when it is adopted by the majority members of a meeting.

27.What is extra-ordinary resolution?

Ans : The resolution which is passed in a meeting at the consent of three fourth of the participating members eith a view to serving emergency purposes is called extra-ordinary resolution.

28.What is audio-visual media? 

Ans. Audio visual media means television. It displayed picture and sound.

29.What do you mean by flow chart?

Ans. The chart which is used to show a sequence of decisions or instructions of a process is called flow chart.

30.What is meaning of MMS?

Ans : MMS stands for Multimedia Messaging service. Whenever you send a text with an attached file, like a picture, video, emoji, or a website link, you are sending an MMS.

31.Elaborate SMS.

Ans. Short Message Service.

32.What is multimedia?

Ans. Multimedia is combination of various forms of media such as text, graphics, images, animations, audio, video etc.

33.What is teleconference?

Ans. Teleconferencing is a communication processes that facilitates discussion among the members of an executive group who are in different locations.

34.What do you mean by report writing?

Ans. A report may be defined as a statement contains information about any issue procured through proper investigation.

35.What is market report.

Ans. The report which reveal the demand of a product, consumers attitude and the trend of other key factors of the market is known as market report.

36.What is daily report? 

Ans. A report which prepared for daily basis and contains daily transactions is called daily report.

37.What is abbreviation?

Ans : Abbreviation is the task of shortening a long word or sentence.

38.Write down the full meaning of TQM?

Ans : Total Quality Management.

39.What is Addendum?

Ans : Addendum is an added section of information in a letter or report.

40.What is Capital Market?

Ans: A capital market is a market for medium to long-term financial instruments such as-shares and bonds issued by the government, corporate borrowers and financial institutions.

Part-B (Short Questions)

1. Discuss the 7C’s of communication. 100%

2. Narrate the different types of resolution. 100%

3. How does formal communication differ from informal communication? 100%

4. Under what circumstances written communication is make effective than oral communication? 100%

5. Briefly explain the guideline for effective speech. 100%

6. Describe the rules for receiving inward mails. 100%

7. Discuss some merits of Information Technology (IT). 100%

8. Write an office memo to an employee granting permission to join ICMA for completing CMA diploma course. 100%

9. Why feedback is necessary for communication process? 99%

10. Mention the five advantages of written communication. 99%

11. State the purposes of employment interview. 99%

12. Communication helps to increase the efficiency of management”-Discuss. 99%

13. State the elements of business communication. 99%

14. What are the barriers to effective communication? 99%

15. Distinguish between oral communication and written communication. 99%

C-Part (Compositional Questions)

1. (a) What do you mean by effective communication? 100%

(b) Briefly discuss the scope of communication. 100%

2. (a) What is horizontal communication? 100%

(b) How to make horizontal communication effective? 100%

3. (a) What are the benefits of multimedia? 100%

(b) Write a suitable joining letter for the post of a junior officer. 100%

4. (a) What is non-verbal communication? 100%

(b) What are the techniques of non-verbal communication? 100%

5. (a) Briefly discuss the major media of internal communication. 100%

(b) Distinguish between internal communication and external communication. 100%

6. (a) What is business communication? 100%

(b) Briefly discuss the features of communication. 100%

7. (a) What is CV? 100%

(b)What should be the characteristics of a standard curriculum vitae? 100%

8. (a) What do you mean by speech? 100%

(b) What are the factors to be considered for effective speech? 100%

9. (a) Discuss the characteristics of oral communication. 99%

(b) State the qualities of a good speaker. 99%

10. (a) Distinguish between verbal communication and non-verbal communication. 99%

(b) State the symbols of non-verbal communication. 99%

11. (a) Discuss the advantages and disadvantages of E-mail. 99%

(b) Discuss the functions of memo. 99%

12. (a) What are the various types of meeting? 99%

(b) How a meeting can be conducted effectively? 99%

13. (a) Discuss the types of employment interview. 99%

(b) Discuss the classification of meeting. 99%

14. (a) Discuss the different types of mass-communication? 99%

(b) What are the pre-conditions for successful mass communication? 99%

15.Write short notes: 

(i) Facebook; (ii) Twitter; (iii) Posture; (iv) e-mail; (v) What’s APP.