1. What are concrete words?
Ans: Concrete words are specific words that refer to definite persons places or things they refer to object and events that are available to the senses.
2. What is adaptation?
Ans. By adaptation we mean fitting the message to the specific reader. In other word adaptation is the process of adapting or making the message or writing according to the requirements or the level of received of the message.
3. what is communication model?
Ans: A communication model describes how communications works.
4. What is introductory word?
Ans. An introductory word is a single word that sits on its own at the beginning of the sentence. Introductory word like however, still, furthermore, and meanwhile create continuity from one sentence to the next.
5.What is personal communication?
Ans: Communication which takes place between the parties concerted with a view to exchanging information or massage relating to person is called personal community.
6. What is business communication?
Ans: Business communication is a process of transfer of information and understanding between different parts and people of a business organization.
7. What is silent communication?
Ans: When a message is conveyed through silence, it is called silent Communication.
8. What is paragraph?
Ans: A paragraph is a group of connected
sentences that is generally made up of one
main idea and a group of supporting sentences.
9. What is primary data?
Ans. Data that have been collected from the origin of the field is called primary data.
10. What is feedback?
Ans. Feedback is the return message or
response from the receiver to the sender.
11. Analyze AIDA?
Ans: A-Attract the reader’s attention;
D- Create desire and convince the reader,
A-State clearly the action the reader needs to take.
12. What does the word interview mean?
Ans. The word “Interview” means view between or sight between. It suggest a meeting of two persons for the purposes of getting a view of each other or for knowing each other.
13. Who does send inquiry letter and to
whom?
Ans. Inquiry letter is an initial request from a potential purchases for information regarding the quality, price, delivery data etc. of a particular product called letter of inquiry.
14. What is solicited inquiry?
Ans. Solicited inquiry is an application letter that is in response to an announced job.
15. What is effective writing?
Ans. When all the techniques of writing are strictly then it’s termed us effective writing.
16. What are sales letters?
Ans: The sales letters are written to selected class of customers to sell particular kinds of goods and services.
17. What is a joining letter?
Ans. The letter which is written to the proper authority to joining the job is called a joining letter.
18. What is dunning letter?
Ans: It refers to the letter that is written by a creditor to a debtor for the settlement of an overdue account.
19. What is circular letter?
Ans. The advancement of a business through the easiest and fruitful way is known as circular letter.
20. What is a resume?
Ans: A resume is a structured, written summary of person’s education, employment a background and job qualifications.
21. What is an appointment letter?
Ans. The letter which is written by the employer requesting the selected candidates to join in a specific position is known as appointment letter.
22. What is the meaning of Re?
Ans. The meaning of the re is the matter of “or” in the case of”
23. What do you mean by world wide web (www)?
Ans : The world wide web is a system of interlinked hypertext documents accessed via the internet.
24. What is the full form of www?
Ans: Full form of www are -World Wide Web.
25. What is business report?
Ans. A business report is a document that
organizes information on a specific topic for a specific business purpose.”
26. Define Bibliography.
Ans. Bibliography is the list of all published and unpublished materials which are used to prepare the report.
27. What is market report.
Ans. The report which reveal the demand of a product, consumers attitude and the trend of other key factors of the market is known as market report.
28. What is analytical report?
Ans. The repot that supplies information about a particular issue along with interpretation and analysis is called analytical report.
29. What are technical words?
Ans. The report that is prepared by a technical expert to present technical aspect of specialized subject is called technical words.
30. What is audio-visual media?
Ans: Audio visual aids are those sensory objects or images which initialed or stimulate and reinforce learning.
31. Where do we use graphic and visual aids?
Ans. We use different graphics and visual signs like graphs, charts, pictures, tables, etc. to make our presentation more effective and worth while.
32. What does grapevine mean?
Ans: Grapevine is an informal channel or pathway of communication. In other words when communication uses informal network, it is termed as grapevine.
33. What does good grooming mean?
Ans: Good grooming is a way of taking care of body or appearance clean and neat like proper standing, proper wearing of clothes proper seating etc.
34. What is negative announcement?
Ans: Negative announcement express negative information which effect negative on business.
35. Define proposal.
Ans : Proposal is a persuasive presentation for consideration of something.
36. What is face to face communication?
Ans. What one person discusses his views opinion to another person and exchange their views in presence of both then it is called face to face communication.
37. Mention two disadvantages of non-verbal communication.
Ans: (i) Vague and imprecise, (ii) Difficult to understand.
38. What is video conferencing?
Ans: Video conferencing is a new device of communication of recent time. This method of communication is generally used for holding meeting and discussions. This device of communication is mostly used when it is difficult to discussions. This device of communication is mostly used when it is difficult to arrange a much expensive meeting or when long distance travel is involved.
39. What is communication environment?
Ans: A sensory environment in which communication occurs. Where sensory environment is the real world surrounding us which our senses can defect.
40. What is oral communication?
Ans: Oral communication is communication by means of the spoken word.
41. What is documentation?
Ans: Documentation is the process of providing evidence (including both primary and secondary sources) in a research paper.
42. What is memo?
Ans: A memorandum is a short-piece of writing generally used by the officers of an organization for communicating among themselves.
43. What is a notice?
Ans: A notice may be defined as an invitation to the members of a body or organization to attend a meeting.
44. What is interview?
Ans: An is a planned conversation between two parties, during which questions are asked and answered and this conversation is designed to exchange information and attitudes about a specific subject.
45. What is company meeting?
Ans: When a meeting is called by the general manager or director of a company to discuss affairs, it is called company meeting.
Part-B (Short Questions)
1. Discuss the importance of adaptation in communication.100%
2. Distinguish between formal and informal communication. 100%
3. How does communication make effective?100%
4. Discuss the features of office memo.100%
5. What are the considering factors in writing an application?100%
6. Write a suitable joining letter as a probationary officer. 100%
7. Discuss the media of visual communication.100%
8. Discuss the various types of graphic and visual aids used in communication.100%
9. Distinguish between the print resume and the electronic resume. 99%
10. Show the differences between formal and informal report. 99%
11. What are the different parts of a speech? 99%
12. Compare between agenda and minute. 99%
13.Discuss the basic elements of good talking. 99%
14. Describe the requirements of a valid meeting. 99%
15. How does an analytical report differ from an informational report? 99%
C-Part (Compositional Questions)
1. (a) Discuss the various types of communication skills. 100%
(b) How can you improve your presentation
skill? 100%
2. (a) What is downward communication?100%
(b) Discus the merits and demerits of downward communication.100%
3. (a) What is complaint letter?Draft a complaint letter to a supplier company for supplying defective goods.100%
(b) Discuss the various parts of standard business letter.100%
4. (a) What is curriculum vitae?100%
(b) What are the characteristics of a good curriculum vitae?100%
5.(a) Discuss the steps in preparing a good report. 100%
(b) What do you mean by a business report?100%
6.(a) What is internet?100%
(b) Discuss the advantages of using overhead projector.100%
7.(a) what are the qualities of good interviewer? How to conduct an interview effectively?100%
(b) Discuss an interview process.100%
8.(a) “Is management possible without communication?”-Explain. 99%
(b) Discuss the guidelines for report presentation A customer has not yet paid his dues. Draft an inquiry letter asking for payment and explanation for non-payment. 100%
9. (a) What is promotion letter? 99%
(b) Write a promotion letter to an employee providing a highest rank. 99%
10. (a) What do you mean by market report? 99%
(b) Prepare a weekly report on the fresh vegetable market in different parts of Dhaka city. 99%
11. (a) Discuss the advantages of oral communication. 99%
(b) Describe the conducting and participating in meeting, 99%
12. (a) Discuss the different forms of oral communication 99%
(b) What are the various types of meeting? 99%
13. (a) Define application letter. 99%
(b) Draft a specimen copy of application Letter for the post of probationary officer of a commercial bank. 99%
14. (a) Define upward communication. 99%
(b) Write down the difference between upward and downward communication. 99%
15.(a) Discuss the contents of a standard business report.99%
(b) What is effective communication? What are the essential qualities of effective communication? 99%
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