A-Part (Brief question answers)
1. Define business communication.
Ans: The exchange of ideas, nears and views in connection with business among the related. Parties is called business communication.
2. What is communication system?
Ans: The process or way through which message or information is formed and transmitted to the sender is known as communication system.
3. What is communication process?
Ans: Communication process states the steps between sender and a receiver that result in the transfer of a message through any medium and understanding of meaning of the message and response made in terms of feedback.
4. What are the 7C’s of business communication?
Ans: 7C’s of business communication are as follows: (i) Clarify, (ii) Completeness, (iii) Conciseness, (iv) Consideration, (v) Courtesy, (vi) Correctness and (vii) Concreteness.
5. What is meant by effective communication?
Ans: A communication is effective when the message is understood and when it encourages the receiver to think and take action.
6. What is decoding?
Ans: Decoding is the process by which the receiver assigns meaning to the symbols encoded by the sender.
7. What is message?
Ans: When there is any interest or intention or idea in the mind of sender, he makes encoding of such which is known as message.
8. What is circular model of communication?
Ans: This model highlights two way communication. Here the importance is given on the response of the receiver. So, sender always anticipates feedback from the receiver.
9. Draw a simple communication model.
Ans: The feedback model implies the system or existence of feedback in the communication process. The following figure illustrates the feedback model of communication.
10. What is two-way communication?
Ans: When a communication channel pushes the flow of information in two directions, back and forward, it is called two-way communication.
11. What is upward communication ?
Ans: Incase of upward communication flow of information goes to higher authority from subordinates.
12. What do you mean by horizontal communication?
Ans: Communication between employees of same level is known as horizontal communication.
১৩। What is downward communication.
Ans: Downward communication is the flow of information from higher authority to lower authority.
14. What is business letter?
Ans: Letters used for business purposes can be termed as business letter, it convey messages regarding various business activities.
15. What is effective writing?
Ans: When all the techniques of writing are strictly then it’s termed us effective writing.
16. What is demi-official letter?
Ans: When a letter contains both official and personal information, it is called demi–official letter.
17. What is resume?
Ans: A resume is a structured, written summary of a person’s education, employment background, and job qualifications.
18. What is dunning letter?
Ans: The notification sent by a supplier or seller to his customers or buyers for reminding the payment of dues (arising from credit sales) are called dunning letters.
19. What is meant by interview?
Ans: Interview is a systematic oral technique for obtaining data directly from an individual.
20. What is notice?
Ans: Notice is given to the shareholders of a company to inform them about a meeting.
21. Who is a proxy?
Ans: A proxy is a legal representative of a shareholder who is entitled to vote in a meeting on behalf of the original shareholder.
22. What is company meeting?
Ans: When a meeting is called by the general manager or director of a company to discuss affairs, it is called company meeting.
23. What is quorum?
Ans: Quorum is the minimum number of members or person whose attendance or presence must be needed in meting.
24. What is face-to-face conversation?
Ans: When sender or receiver, speaker audience speak orally and see one another physically. It is called face to face conversation.
25. Elaborate CEO.
Ans: CEO Chief Executive Officer.
26. mention two kind non-verbal communication.
Ans: Two kinds of non-verbal communication are: (i) Visual communication and (ii) Audio-visual aids.
27. What is gestures.
Ans: Gesture is also a body movement, but it is a deliberate body movement to convey a specific message.
28. What is audio-visual media?
Ans: Audio-visual
combination of sight and sound i.e. it uses audible and visual techniques both for transmitting message, information or idea to actual meaningful picture which is communicative.
29. What is internal communication?
Ans: The communication among the members of the same organization is called internal communication.
30. What is interpersonal communication?
Ans: When communication occurs between two persons it is termed as interpersonal communication.
31. What is teleconferencing.
Ans: Teleconferencing is a communication process that facilities discussion among the members of an executive group who are in
different locations.
32. What is mobile apps?
Ans: A mobile app is a software application developed specifically for use on small winless computing devices. Such as smart phones and tablets.
33. What is internet?
Ans: The internet may be defined as a global connection of people computers linked together by telephone lines, radio links or satellite links.
34. What do you mean by world wide web (www)?
Ans: The world wide web is a system of interlinked hypertext documents accessed via the internet.
35. What is communication skill?
Ans: The techniques which help to reduce or eliminate the chances of misunderstanding can be ter as communication skills.
36. What is business report?
Ans: A report which is written for business purpose, it is called business report.
37. What is market report.
Ans: The report which reveal the demand of a product, consumers attitude and the trend of other key factors of the market is known as market report.
38. What is analytical report?
Ans: The report that supplies information about a particular issue along with interpretation and analysis is called analytical report.
39. What is short report?
Ans: The report which is written on a short piece of paper is called short report.
40. What is business letter.
Ans: The letter which are exchanged among businessmen in connection with business affairs are called business letters.
41. What is inquiry letter?
Ans: When a buyer sends a letter to a producer or seller of a product or service to know about any product or service in details, such a letter is termed as inquiry letter.
42. What is, order letter?
Ans: The letter which is written by the buyer to the seller requesting him to deliver the goods ordered is called letter of order.
43. What is an appointment letter?
Ans: Appointment letter is the letter which conveys the information of appointment.
44. Elaborate CV.
Ans: CV: Curriculum Vitae.
45. What is Joining Letter?
Ans: The letter conveying the information of joining is known as the joining letter.
Part-B (Short Questions)
1. Describe the objectives of business communication. 100%
2. Narrate the communication process with line picture. 100%
3. Why feedback is necessary for the completion of effective communication process? 100%
4. What do you mean by mass-communication. 100%
5. Distinguish between formal and informal communication. 100%
6. What factors should be considered drafting a resume? 100%
7. What are the difference between oral communication and written communication? 100%
8. What are the benefits of written communication? 100%
9. What are the differences between memo and letter? 99%
10. State the pre-requisites of a valid meeting. 99%
11. How can communication barriers be overcome? 99%
12. Describe the essential features of a market report. 99%
13. Discuss the features of good report. 99%
14. What is meant by inquiry letter?Draft complaint letter to a supplier for supplying defective goods. 99%
15. Mention the considering factors in preparing a good business letter. 99%
C-Part (Compositional Questions)
1. (a).Explain how communication can increases the efficiency of management. 100%
(b) Briefly discuss the various types of communication skills. 100%
2. (a) Discuss the importance of two way communication. 100%
(b) Discuss the limitations of communication _model. 100%
3. (a) Discuss the functions of business communication. 100%
(b) Describe the scope of communication. 100%
4. (a) What do you mean by upward communication? 100%
(b) Show the differences between upward and downward communication. 100%
5. (a) What do you mean by circular letter? 100%
(b) Prepare a specimen copy of circular letter. 100%
6. (a)What is face to face communication? 100%
(b) Discuss the advantages and disadvantages of face to face communication. 100%
7. (a) What are the causes of failure of oral communication? 100%
(b) Describe the principles of oral communication. 100%
8. (a) Define meeting. 100%
(b) Discuss the preconditions of a valid meeting. 100%
9. (a) What is meant by interpersonal communication? 99%
(b) Show the differences between interpersonal and intrapersonal communication. 99%
10. (a) What do you mean by internet? Describe the merits of e-mail. 99%
(b) State the importance of internet in business. 99%
11. (a) What is meant by communication skills? 99%
(b) Briefly discuss the various types of communication skills. 99%
12. (a) What is market report? 99%
(b) Mention the factors to be considered in drafting a market report. 99%
13. (a) Draft a weekly report on the Dhaka Stock Exchange.
(b) Describe the steps of formal report. 99%
14. (a) What is meant by complaint letter?What are the factors should be considered in drafting an order letter? 99%
(b) Mention the factors to be considered in drafting a good complaint letter. 99%
15. (a) HR department of AB bank Ltd., Head office, Dhaka requested from, fresh candidates to send a complete resume with a cover letter. Draft your application for the post of a probation officer of AB Bank Ltd. 99%
(b) Discuss the general guidelines of CV preparation. 99%
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